Understanding KPI and Incorporating KPI into Performance Appraisal System

The performance of organizations is among the top agendas in any management, and quite rightly so. Many organizations however are measuring the “wrong square peg in a round hole”, with the consequence of “busy bees without collecting any honey”. And since you cannot hope to manage what you cannot measure properly, it is no wonder many are not performing up to expectations. You may end up rewarding the bad and reprimanding the good. This session aims to gel the understanding of KPI and incorporate it into the performance appraisal system, making the latter fair, objective, and transparent.

Andrew Cheah

Personal and Organisational Effectiveness Master Trainer
Andrew has been a trainer and management consultant since 1991, specialising in the areas of performance management, productivity improvement, behavioural change and leadership. He has trained clients from diverse industries such as in banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, China, Thailand, Indonesia and Vietnam.
In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir. He has also been invited to speak at events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.